INFORMATION ABOUT

SERVICE FEE

Dear customers,

We would like to inform you that starting from 31st December 2022, we will be charging a service fee for providing further support and updates to hotspot devices. The service fee will cost €24,- excl. tax for one year of support and updates per hotspot.

To keep your devices in working condition, it is a must-have to have a valid service license running until 31st December 2022. Otherwise, your devices will be disconnected from our support system and will not receive updates, as well as customer support anymore. From then on, correct functionality of your device can not be guaranteed anymore.

Please read the FAQ below for more information.

Thank you.

Keeping devices up and running is quite a big and costly task. This starts from providing and maintaining the infrastructure to remotely access devices and managing them, to delivering regular maintenance and functional updates, as well as providing technical customer support.

It is not sustainable anymore to provide these services for free.

We have thought about several different solutions and unfortunately, at least at the moment, there is no other viable solution than to charge a small service fee.

If you don’t purchase your service license until 31st December 2022, we will disconnect your device from our support systems and it will not receive updates anymore. From then on, correct functionality of the device is not guaranteed. Also, technical email support will not be available anymore. 

Keep in mind: the disconnect is final. On 1st January 2023, all devices that have not a valid service license will be disconnected from the support system.

If you don’t have a valid service license by 31st December 2022, and want to purchase one after the date, you will need to send in your device so we can reconnect it to our support systems again. This service will be charged with a maintenance fee of €90 excl. tax, which includes reflashing and reconnecting the device, as well as outbound shipping to your destination.

Please visit this page to purchase a service license.

Please keep your MAC address and Helium miner name at hand, as this is needed to complete the purchase and to link the service license to your hotspots.

If you don’t like to pay the service fee, you can opt in for our trade-in service. Please read more information about it here.

GET 75€ PER HOTSPOT
BY USING OUR

TRADE-IN SERVICE

If you are not satisfied with the earnings of your hotspot anymore, we’d like to offer you a convenient Trade-in service.

  • Fill out the trade-in form and send in your device.
  • We will check the device condition and validate technical functionality.
  • You will receive €75,- per Hotspot.
 

Please read the FAQ below for details:

Please fill out the trade-in registration form here. We will evaluate your registration within 1 week. Ideally, keep your hotspot online during that time, so we can do a remote hardware pre-check. This will increase processing speed later.

Next, you will receive a return address. Please ship the hotspot to this address.

As soon as we receive the device, it will be inspected by our service staff. Within 2 weeks, the evaluation process will be completed and you will receive a notice over email. Your payment will be initiated and you will recieve 75€ within a couple of working days.

The package must include:

  • Hotspot (in working condition)
  • A sheet of paper with the words TRADE IN written on it

Yes. It doesn’t matter if your hotspot is already onboarded or not.

No, you can use any packaging carton that is available to you. Please make sure that your hotspot is safely packaged to ensure safe delivery. Ideally, wrap it into bubble foil or wrapping paper.

Yes, as long as the technical functionality of the hotspot is not affected.

The transfer of € 75,- be processed either to your bank account, or to the credit card used for your initial purchase (if it is still valid and you purchased your Hotspot from our official website). Details will be arranged over email as soon as we have processed your trade-in request form.

Thank you!

Thank you for adding Hotspot Apps to the cart. Here’s an important info:
Make sure that you don’t have any other product in your cart!

If you plan to buy Controllino Hotspot or Controllino Hotspot Pro, first order the products, and then make a new order for the Hotspot Apps license.

Otherwise, your license will be sent later when the products in your cart are sent as well.

Pre-Orders for Batch 3 launching soon.

We will be opening up Pre-orders for Batch 3 starting at some day next week, between Sep. 13 2021 and Sep. 19 2021. We will NOT publish the date and time beforehand for obvious reasons.

Oh, and as we have your attention now, we would like to raise our glasses for a second and make a toast:

As most of you already know, we have now finished our successful launch campaign for Batch 1 and 2 through our waitlist. Although it was quite an amount of work to manage all pre-orders, inquiries and messages in the last couple of weeks, the effort was worth it: the pre-orders were very organized, our server infrastructure was rock-stable and we got amazing feedback from the community.

So we just want to let you know: thank you all from the bottom of our hearts for your compliments and feedback, and for joining and especially trusting us on this incredible journey! We know that trust is everything in this space. It’s amazing to see that our work pays off and you honestly believe in us. So again: Thank you for having you on board. You are amazing.

See you next week!

PS: don’t hestiate to write us in our Discord if you have questions, feedback or other ideas!

Join the movement!

Please fill out the form to reserve your first-class seats and be the first to know when Controllino Hotspots goes into sale. Everyone who entered the waitlist until 25th August 2021 will be considered in Batch #1. If you enter after this date, your seats will be reserved for Batch #2 and above.

Current Status

This chart gets updated daily – last update was on September 7th 2021 at 1:30 AM (Berlin Time). Please note: some people drop out of the waitlist or don’t place their order timely. If you have luck, you can still land in one of the earlier Batches. The earlier you enter, the better.

Batch #1 (3.000 Pieces - Mid October 2021)
Full 100%
Batch #2 (4.000 Pieces - End December 2021)
Full 100%
Batch #3 (3.000 Pieces - End January 2022)
Full 100%
Batch #4 (20.000 Pieces - May 2022)
23%
Batch #5 (25.000 Pieces - July 2022)
Well available 0%
Batch #6 (25.000 Pieces - August 2022)
Well available 0%