Refunds & Returns

We like to play it fair: until the product is delivered (e.g. in case of pre-orders), you can fully refund your order at any time. You will get a 100% refund if paid with SEPA, and 100% refund minus transaction fees if paid with Credit Card or Klarna.

If you have received your product, you have an additional 14 days to return the product and still get a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial or no refunds are granted:

  • Any item that is returned more than 14 days after delivery
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hotspotorders@controllino.com.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: CONELCOM GmbH, Bruder Wilram Straße 1, 6067 Absam, Austria.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to CONELCOM GmbH, Bruder-Wilram-Straße 1, 6067 Absam, Austria.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at helium@controllino.com for questions related to refunds and returns.

Pre-Orders for Batch 3 launching soon.

We will be opening up Pre-orders for Batch 3 starting at some day next week, between Sep. 13 2021 and Sep. 19 2021. We will NOT publish the date and time beforehand for obvious reasons.

Oh, and as we have your attention now, we would like to raise our glasses for a second and make a toast:

As most of you already know, we have now finished our successful launch campaign for Batch 1 and 2 through our waitlist. Although it was quite an amount of work to manage all pre-orders, inquiries and messages in the last couple of weeks, the effort was worth it: the pre-orders were very organized, our server infrastructure was rock-stable and we got amazing feedback from the community.

So we just want to let you know: thank you all from the bottom of our hearts for your compliments and feedback, and for joining and especially trusting us on this incredible journey! We know that trust is everything in this space. It’s amazing to see that our work pays off and you honestly believe in us. So again: Thank you for having you on board. You are amazing.

See you next week!

PS: don’t hestiate to write us in our Discord if you have questions, feedback or other ideas!

Join the movement!

Please fill out the form to reserve your first-class seats and be the first to know when Controllino Hotspots goes into sale. Everyone who entered the waitlist until 25th August 2021 will be considered in Batch #1. If you enter after this date, your seats will be reserved for Batch #2 and above.

Please try to avoid @t-online.de and @gmx.de emails if possible, as they tend to cause mail delivery problems.
Please enter the amount of Hotspots you'd like to buy.

Current Status

This chart gets updated daily – last update was on September 7th 2021 at 1:30 AM (Berlin Time). Please note: some people drop out of the waitlist or don’t place their order timely. If you have luck, you can still land in one of the earlier Batches. The earlier you enter, the better.

Batch #1 (3.000 Pieces - Mid October 2021)
Full 100%
Batch #2 (4.000 Pieces - End December 2021)
Full 100%
Batch #3 (3.000 Pieces - End January 2022)
Full 100%
Batch #4 (20.000 Pieces - May 2022)
23%
Batch #5 (25.000 Pieces - July 2022)
Well available 0%
Batch #6 (25.000 Pieces - August 2022)
Well available 0%