News & Updates

Shipping End Dates Information for Batch 2, 3, 3B & 3C

Hi from Controllino,

First of all, we wish you a good start into the year 2022. We are definitely excited for it, and we have a large list of improvements and new products coming this year. We have learned tons of stuff from 2021 and there were ups and downs. The Helium road can be bumpy sometimes, let’s be honest here. But this year we want to make sure that the ups outweigh the downs by a lot.

A big part of that is increased transparency. This is why we will now announce shipping start AND end dates every time a new Batch or product is launched, so that everyone knows what to expect exactly when ordering products from us.

Let’s kick it off: Batch 2 shipments have started, and will be followed by Batch 3, 3B and 3C. We would now like to send you an update on the shipping deadlines, so that everyone is clearly informed when devices will be sent out at latest.

When will I get my hotspot?

  • BATCH 2: All devices will be sent out until 14th January 2022
  • BATCH 3: All devices will be sent out until 31st January 2022
  • BATCH 3B: All devices will be sent out until 31st January 2022
  • BATCH 3C: All devices will be sent out until 22th February 2022

This are shipping end dates, not start dates. This means, we plan to finalize all orders and shipments according to the dates mentioned above.

Who will get the hotspots first?

The community decided through our most recent voting that devices should be sent out per order number. Meaning, the lower your order number, the earlier you will get your hotspot (“first-come-first-serve” principle).

Information on Order Numbers: Our order numbers are ascending, but they are not consecutive. This means, if you have order number #2001, this does not mean that the next order number is #2002 and the next one of that is #2003. It can also be #2008, for example.

Can I refund my order still?

Yes, you are eligible for a refund at any time, and up to 14 days after you receive the device. Please note that refunds take 5-10 business days to process, especially for credit card payments. This is not in our hands, but rather in the hands of the banks and payment providers, and we cannot decrease the time until you get your refund.

Fix for Full SD Cards

Hi everyone! We recently had a bunch of hotspots that got full SD cards and weren’t cleaned automatically, which is usually the case. We have talked to the Helium developer team now to know how to mitigate these cases.

We have now released a script to every hotspot that will automatically clean up the SD card (like Blockchain cache and more) when it is close to going full. The script works as follows:

  • Check if the SD card is more than 80% full (check happens once an hour)
  • If yes, initiate a cleanup of the miner data folder
  • Restart the miner software

As soon as the miner software restarts, it will take roughly 30-60 minutes until it is “useful” again. From then on, you can check your dashboard and see what the current miner height is. If it says “1” or “-1”, don’t be worried, it just means it needs a bit more time.

After roughly 3-4 hours, please check again, and if you still see low height, please issue an instasync through the instasync button.

All miners already received an update, however we have a handful of them that couldn’t get the emergency commands through. We are fixing them one by one at this moment now. Fixing should be finished in roughly two hours.

We will closely monitor the script on every hotspot and have implemented an alarm system through our management dashboard for hotspots that go over the 80% limit, so that manual intervention can happen before disaster strikes.

Info on Firmware 2.0 and Dashboard 1.06

Deployment of Firmware 2.0 is starting very soon (6PM UTC). Just a reminder to keep your devices connected to Ethernet tonight, thank you! Here’s some information on this release.

Bug Fixes for Device Firmware 2.0

  • “Wrong Wallet Adress” error for QR Code onboarding: This error is now fixed and wallet adress can be read correctly. As always, let the device run for at least 10 minutes until generating the QR Code, as the miner software is very busy when first booting up.
  • Dashboard stays or goes offline: This error is now fixed as well. There’s now a service running that automatically checks the state of the dashboard and reliably re-enables it after reboot. After tests on 50 devices that had this behaviour, the dashboard is running perfectly fine on all 50 devices after multiple days and forceful reboots.
  • Miner stuck at specific sync height: On some devices, the miner stopped syncing, but was otherwise working normally. During installation of Firmware 2.0, the miner will check if sync_state of the miner container is active. If not, it will re-enable it, which will resume syncing. If it doesn’t work, it will do several checks and do an automatic re-installation of the container if needed. Furthermore, a button to resume sync if not active will be added to the next Diagnostics Dashboard version 1.07
  • Packet Forwarder not running: This is a very rare issue, but still happened on a handful of devices. We have applied a monitoring script that checks if the LoRa packet forwarder is running. If not, it will do several checks and attempt to automatically self-heal itself. The miner container will be stopped for a few seconds during this process and re-enabled after everything works fine.

Diagnostics Dashboard 1.06 Updates

The 1.06 Update was already enabled on most of devices, and for those who didn’t got one, it will be shipped with Firmware 2.0. These are the improvements:

  • Easier Onboarding with Deep Link: You can now press a button on the dashboard instead of scanning a QR code. This makes onboarding more easy if you logged into it over the phone. Just press the button beneath the QR code after generation. The button contains a deep link to the Helium app – the app should start up automatically and ask you to register the device.
  • Instasync re-enabled: Instasync is now re-enabled after multiple issues were identified. Instasync will grab a snapshot of the Blockchain that is max. 240 blocks behind. Instasync command takes quite a while (up to 10 minutes), so please don’t press anything in the dashboard after you have started instasync and wait until the command finishes. Also, don’t use instasync if you are already synced (roughly 200-250 blocks behind the Helium blockchain max).
  • Several minor bug-fixes

The much requested password change feature is on our high priority list for this week, as well as more granular diagnostics options.

Firmware 2.0 Update today

Hi everyone! We are now doing our last tests before deployment of Firmware 2.0 – please keep your miners plugged in and connected to Ethernet today, update is planned in the time between 6PM and 11PM UTC today.

Firmware 2.0, as already mentioned, is fixing lots of the errors some users had in the last weeks, and incorporates monitoring and self-healing scripts if something should go wrong.

A detailed list of bugfixes and features will be released after successful firmware deployment. Stay tuned!

Firmware 2.0 Launch

We are currently preparing the release of our Firmware 2.0, which integrates lots of new check-up and monitoring scripts to mitigate all issues that several people had in the last few days, like the “Wrong Wallet Adress” error, Dashboards that shut themselves down, and more.

If you already wrote us an email in the last few days and didn’t got a reply already, you will get a reply today and will get 2.0 first. Currently, roughly 50 devices have received the update and we are monitoring the quality at the moment. Things look very promising – all 50 devices run exactly as planned, and if errors happen that are out of our control, the device tries to fix it by himself (in 2 cases, something happend, and the miners automatically healed themselves within seconds, causing no disruption in service).

More infos will be published over the weekend!

Pre-Orders for Batch 3 launching soon.

We will be opening up Pre-orders for Batch 3 starting at some day next week, between Sep. 13 2021 and Sep. 19 2021. We will NOT publish the date and time beforehand for obvious reasons.

Oh, and as we have your attention now, we would like to raise our glasses for a second and make a toast:

As most of you already know, we have now finished our successful launch campaign for Batch 1 and 2 through our waitlist. Although it was quite an amount of work to manage all pre-orders, inquiries and messages in the last couple of weeks, the effort was worth it: the pre-orders were very organized, our server infrastructure was rock-stable and we got amazing feedback from the community.

So we just want to let you know: thank you all from the bottom of our hearts for your compliments and feedback, and for joining and especially trusting us on this incredible journey! We know that trust is everything in this space. It’s amazing to see that our work pays off and you honestly believe in us. So again: Thank you for having you on board. You are amazing.

See you next week!

PS: don’t hestiate to write us in our Discord if you have questions, feedback or other ideas!

Join the movement!

Please fill out the form to reserve your first-class seats and be the first to know when Controllino Hotspots goes into sale. Everyone who entered the waitlist until 25th August 2021 will be considered in Batch #1. If you enter after this date, your seats will be reserved for Batch #2 and above.

Please try to avoid @t-online.de and @gmx.de emails if possible, as they tend to cause mail delivery problems.
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Current Status

This chart gets updated daily – last update was on September 7th 2021 at 1:30 AM (Berlin Time). Please note: some people drop out of the waitlist or don’t place their order timely. If you have luck, you can still land in one of the earlier Batches. The earlier you enter, the better.

Batch #1 (3.000 Pieces - Mid October 2021)
Full 100%
Batch #2 (4.000 Pieces - End December 2021)
Full 100%
Batch #3 (3.000 Pieces - End January 2022)
Full 100%
Batch #4 (20.000 Pieces - May 2022)
23%
Batch #5 (25.000 Pieces - July 2022)
Well available 0%
Batch #6 (25.000 Pieces - August 2022)
Well available 0%