News & Updates

Miner Stability Improvements

The larger our fleet gets, the more errors we are able to identify that cause instability to Helium’s miner software – this makes our miners more optimized and reliable over time.

Some users were still experiencing sync problems or hanging miner software due to a misconfigured configuration file that should be there to increase sync speed. The issues were identified over the weekend and every miner is currently getting a fix update. Please give each miner roughly 6-8 hours to show you some status in Helium Explorer or Hotspotty Explorer and ideally don’t disconnect it over that period.

Here’s a technical explaination on what happened:

There is a configuration file called docker.config that can override several settings in the sys.config file of the miner docker container. This configuration file gets altered mainly by the instasync script and on first device flash, as well as some other scripts sometimes.

If this configuration file gets corrupted, the miner software sometimes (not always, but sometimes) has problems to correctly boot up. We have done the following now:

  1. We replaced the configuration file with a working one and blocked scripts to alter the file. That’s why instasync is currently disabled (and will be re-enabled in the next few days).
  2. We are grabbing a snapshot from the blockchain that is at max 240 blocks behind and adding it to the miner data folder.
  3. We load the snapshot with a miner docker command and resume the syncing.
  4. We double-check if syncing is resumed with another command.

If you want more detailed information, please let us know, we’re glad to be as transparent as possible here.

We want to especially thank our early customers for the early trust you are giving to us. We understand that things in the Helium space can sometimes be frustrating, and you can imagine how we as developers feel when something doesn’t work out as well as planned even after rigorous testing. Sometimes, something just shows up if the fleet gets larger that wasn’t caught in the testing before. That’s typical life as a software developer.

Thank you all! More updates about dashboard functionalities and fixes coming soon!

Dashboard 1.02 Release Announcement

We released an update to our Dashboard today, your miners should now be on Version 1.02

Fixes

  • For users who got the dashboard via OTA update, it can sometimes happen that the dashboard shuts itself off after a while. The cause for it was found and looks fixed in v1.02. We will further monitor if shutdowns still happen and release another update next week if we see something unusual.
  • Instasync was removed in Version 1.02 as it was causing problems for some users, we will investigate the issue and re-enable it again in V1.03.

Features

  • New button: Miner Height
  • New button: Miner Name
  • New button: Miner P2P Status

As the info summary command takes lots of time (sometimes over a minute) to gather all the info, we wanted to add new separate checker buttons that are way faster, if you just want to check your miner height, relayed status or name.

Batch 3C will be restocked the next few days!

Hi everyone!

First of all, welcome to our first public news post! We feel the need to have a separate news & updates channel besides Discord so that all our customers can be reached easily, especially the one’s who don’t use Discord. Here, we will also post technical updates like miner software updates, dashboard updates, and much more.

Now, let’s move on to the important stuff:

Our Batch 3C stock is almost sold out now – this time, we experienced the most ridiculous amounts of traffic that we have ever seen, and besides having an absolutely overkill server for this website, it still almost crashed! Thankfully, almost all orders went through correctly and safe. Quite an experience, to be honest… thank you from the bottom of our hearts for your trust. I guess we need a beefy upgrade for our already beefy server now.

For those of you who didn’t got the chance to buy, you will have 2 options:

  1. We have kept some of the Batch 3C stock on the sidelines, as we expected high demand today. To give everyone a fair chance, we will open up the rest of Batch 3C stock during the next couple of days. It will be announced here, as well as on our Discord, as soon as new stock is live.
  2. Our new Batch 4 pre-orders will be published at latest at 8th December 2021, with deliveries starting End of April 2022. More info soon!

Why is Batch 4 so late, you probably ask? Well, as most of you know, the bottleneck here is Semtech (the company that produces LoRa chips like the SX1302) – or actually, not them directly, but the global chip shortage crisis all in all. They just can’t get that much chips produced in a short time at the moment, and we are not the only one ordering there. We ordered a 6-figure amount for next year a few months ago through our module provider and we will get the first round of chips End of April 2022. That’s the current situation – thanks, Covid and stockpiling car manufacturers…

Anyway, thank you again for your trust! More news to follow during the next couple of days.

Stay awesome!

Pre-Orders for Batch 3 launching soon.

We will be opening up Pre-orders for Batch 3 starting at some day next week, between Sep. 13 2021 and Sep. 19 2021. We will NOT publish the date and time beforehand for obvious reasons.

Oh, and as we have your attention now, we would like to raise our glasses for a second and make a toast:

As most of you already know, we have now finished our successful launch campaign for Batch 1 and 2 through our waitlist. Although it was quite an amount of work to manage all pre-orders, inquiries and messages in the last couple of weeks, the effort was worth it: the pre-orders were very organized, our server infrastructure was rock-stable and we got amazing feedback from the community.

So we just want to let you know: thank you all from the bottom of our hearts for your compliments and feedback, and for joining and especially trusting us on this incredible journey! We know that trust is everything in this space. It’s amazing to see that our work pays off and you honestly believe in us. So again: Thank you for having you on board. You are amazing.

See you next week!

PS: don’t hestiate to write us in our Discord if you have questions, feedback or other ideas!

Join the movement!

Please fill out the form to reserve your first-class seats and be the first to know when Controllino Hotspots goes into sale. Everyone who entered the waitlist until 25th August 2021 will be considered in Batch #1. If you enter after this date, your seats will be reserved for Batch #2 and above.

Please try to avoid @t-online.de and @gmx.de emails if possible, as they tend to cause mail delivery problems.
Please enter the amount of Hotspots you'd like to buy.

Current Status

This chart gets updated daily – last update was on September 7th 2021 at 1:30 AM (Berlin Time). Please note: some people drop out of the waitlist or don’t place their order timely. If you have luck, you can still land in one of the earlier Batches. The earlier you enter, the better.

Batch #1 (3.000 Pieces - Mid October 2021)
Full 100%
Batch #2 (4.000 Pieces - End December 2021)
Full 100%
Batch #3 (3.000 Pieces - End January 2022)
Full 100%
Batch #4 (20.000 Pieces - May 2022)
23%
Batch #5 (25.000 Pieces - July 2022)
Well available 0%
Batch #6 (25.000 Pieces - August 2022)
Well available 0%