You have some questions?

Chances are high we already have an answer for you. We collect most of the questions we get every day and put it on our FAQ page. Please read it carefully before writing to support and see if your question is already answered.

Pre-Orders

Currently Batch 3C is active to pre-order (if it’s sold out before we can update this message here, no worries – we will restock it again a few days later). Delivery start is End of January 2022, and we will send out all devices of Batch 3C in a period of 4 weeks after delivery start.

We ship out our Hotspot in several batches. Here’s a short overview when shipment starts:

  • Batch 1: 28th October 2021, Shipping started and to be finished fully until Mid December
  • Batch 2: Mid December 2021
  • Batch 3: Mid December 2021
  • Batch 3B: Mid December 2021
  • Batch 3C: End of January 2022
  • ORDER POSSIBLE SOON – Batch 4 and above: April 2022

Batch 2, 3 and 3B will be sent out through a delivery period of approximately 6 weeks, starting Mid December 2021. Batch 2 starts first, next is Batch 3 and Batch 3B.

We currently take SEPA payments (bank transfer), credit card and Sofortüberweisung (Klarna).

€14,90 for all European customers. We will ship your hotspot with DHL.

No, if you are from an EU country. We produce and ship our devices from Austria, which is an EU country.

Yes. If you have a valid Tax ID (VAT ID) within EU, tax is deducted automatically at the last page of the checkout.

If you paid on time as stated in the pre-order emails you got, you don’t have anything to worry. We check our bank accounts several times per week and will update your order status from “On Hold” to “Processing” as soon as we received your payment. You can check your order status here. It sometimes just takes a bit longer than expected to recieve funds, especially for larger amounts. If you want to feel extra-safe, feel free to write us an email with your payment confirmation so that we know that your payment is on the way.

Yes. If you want to refund your pre-order before final delivery, please let us know and we will refund it immediately. For SEPA payments, you will get 100% of the refund value. For credit card and Klarna payments, you will get the refund value minus transaction fees that were applied on purchase and refund.

More details can be read in our refund policy.

Our first batches are 868 MHz and our hotspots are CE certified, meaning we take pre-orders in Europe as well as in some other countries that use 868MHz spectrum and comply with CE standards.

Currently, we are not allowed to take pre-orders for US or other non-EU customers as long as our FCC certification process is done. As soon as we are ready to pre-order for other regions, we will let you know! In general, non-EU pre-orders will be possible from Batch 4 and above.

Hotspot Specs

Controllino Hotspot will cost €499 excl VAT.

  • Controllino Hotspot (EU 868 MHz Version)
  • 2.2dBi LoRa 868MHz Antenna (SMA Male, can be upgraded)
  • Power Supply with 5.5mm Industrial-grade DC Connector
  • Quickstart Manual

Yes, any antenna with SMA Connector will work.

Unfortunately no, but you can use a PoE Splitter / Injector if you need PoE. For Controllino Hotspot V2, we plan to add it natively.

Our Hotspots are advertised as Ethernet-only. Technically, a WiFi module is on-board and working, but the range will be bad (up to 3 meters maximum) due to the Aluminium housing blocking most radio signals from the inside.

Please ALWAYS use Ethernet in general, as it’s just more robust and stable.

If WiFi is a must-have feature and you see that range is not good enough, you can always use small WiFi routers connected to our Hotspot over Ethernet to externally supply WiFi connectivity for now. New models starting from Batch 4 will have external WiFi antennas.

Every device that was shipped after 24th November 2021 has a dashboard included. If you still want to have a dashboard and you received your device before 24th November 2021, contact our support team and send us your MAC address (check your internet router to find this information on your hotspot).

Our hardware was not certified for outdoor use, which means you shouldn’t put it naked out in the wild. However, there are cheap electronics enclosures available at most hardware or home appliances stores that you can use to make the Hotspot outdoor-ready. Also, you can place the Hotspot indoors, while moving the antenna outdoors, with an antenna cable.

Our Hotspot is a Full Hotspot. You ean HNT for Proof of Coverage and Packet Transfer, as all other hotspots currently available on the market.

Pre-Orders for Batch 3 launching soon.

We will be opening up Pre-orders for Batch 3 starting at some day next week, between Sep. 13 2021 and Sep. 19 2021. We will NOT publish the date and time beforehand for obvious reasons.

Oh, and as we have your attention now, we would like to raise our glasses for a second and make a toast:

As most of you already know, we have now finished our successful launch campaign for Batch 1 and 2 through our waitlist. Although it was quite an amount of work to manage all pre-orders, inquiries and messages in the last couple of weeks, the effort was worth it: the pre-orders were very organized, our server infrastructure was rock-stable and we got amazing feedback from the community.

So we just want to let you know: thank you all from the bottom of our hearts for your compliments and feedback, and for joining and especially trusting us on this incredible journey! We know that trust is everything in this space. It’s amazing to see that our work pays off and you honestly believe in us. So again: Thank you for having you on board. You are amazing.

See you next week!

PS: don’t hestiate to write us in our Discord if you have questions, feedback or other ideas!

Join the movement!

Please fill out the form to reserve your first-class seats and be the first to know when Controllino Hotspots goes into sale. Everyone who entered the waitlist until 25th August 2021 will be considered in Batch #1. If you enter after this date, your seats will be reserved for Batch #2 and above.

Please try to avoid @t-online.de and @gmx.de emails if possible, as they tend to cause mail delivery problems.
Please enter the amount of Hotspots you'd like to buy.

Current Status

This chart gets updated daily – last update was on September 7th 2021 at 1:30 AM (Berlin Time). Please note: some people drop out of the waitlist or don’t place their order timely. If you have luck, you can still land in one of the earlier Batches. The earlier you enter, the better.

Batch #1 (3.000 Pieces - Mid October 2021)
Full 100%
Batch #2 (4.000 Pieces - End December 2021)
Full 100%
Batch #3 (3.000 Pieces - End January 2022)
Full 100%
Batch #4 (20.000 Pieces - May 2022)
23%
Batch #5 (25.000 Pieces - July 2022)
Well available 0%
Batch #6 (25.000 Pieces - August 2022)
Well available 0%